Experience

Work Experience

Business Analyst – Transportation Development and Support                          05/2020 – 12/2020

Canadian Tire Corporation, Brampton, Ontario

  • Monitor email for all Canadian Tire stores and work with store clients to solve shipping related issues in a quick and effective way to increase customer satisfaction with store
  • Worked with courier company representatives through COVID-19 challenges to maintain healthy relationships and get clients products on time
  • Working with various API tools to find and analyze data and provide useful insights for my department
  • Critically thinking through problems in real time to come up with a solution or delegate to someone who is best to solve the problem to ensure best result

Co-op Associate | Strategy, Improvement, and Innovation Office                09/2018 – 04/2019

Ontario Ministry of Transportation, St. Catharines, Ontario

  • Assisted in process mapping and improving processes using Lean techniques to create more efficient and effective processes
  • Researched, tested, and implemented new technology to improve business processes
  • Used critical thinking skills to research varying problems and presented relevant information to assist in the completion of a project
  • Balanced multiple projects within tight deadlines while completing ensuring accuracy
  • Volunteered with United Way Niagara and organized a work outing to a Hamilton Tiger-Cats game

ITS Help Desk Associate                    01/2020 – 03/2020

Brock University, St. Catharines, Ontario

  • Solved user problems through troubleshooting while maintaining customer satisfaction
  • Created tickets by gathering and inputting data from clients to ensure problems were solved effectively
  • Communicated various troubleshooting methods to clients to educate them on how best to address the problem

Service Learning Experience

Learn more about service learning at Brock here

In both of my Service Learning Experiences I was the team lead. This means I facilitated all the communication with the client and was responsible for delegating roles.

Port Cares EarlyON Service-Learning Consultant                                                09/2019 – 12/2019

Port Colborne, Ontario

  • Increased customer engagement by mapping their referral process, improving it by using lean techniques, and digitizing it to allow them to track referrals
  • Developed a client database using Kohezion to fulfill client needs
  • Database was able to store a Guardian profile with attached Dependent profile as well as useful info for operator use

Coffee News Service-Learning Consultant 01/2020 – 03/2020

Niagara Region, Ontario

  • Developed a location-based app to assist consumers in finding their desired locations
  • Developed an app using Appinventor for main functionality and created a Web API to house all data that the app would need to access